STRATEGY, GOVERNANCE & SERVICE STANDARDS

• Formulate, implement and periodically review the General Services Division’s strategy, annual operating plan, budget and service priorities in alignment with the Bank’s vision, business strategy and network requirements.

REAL ESTATE, PREMISES & INFRASTRUCTURE

• Oversee the Bank’s real estate portfolio, including site assessments, lease acquisitions and renewals, rent negotiations, landlord relations, and the documentation and administration of leases for branches, offices and other facilities.

PROCUREMENT, TENDERING & VENDOR MANAGEMENT

• Ensure procurement and tendering activities within the Division are conducted fairly, transparently and competitively.
• Establish vendor due-diligence, onboarding, performance evaluation, service review and risk-monitoring mechanisms for critical suppliers and service providers.

FIXED ASSETS & COST MANAGEMENT

• Ensure accurate recording, tagging, custody, movement tracking, physical verification and reconciliation of the Bank’s fixed assets in coordination with Finance and relevant business units.

HEALTH, SAFETY, SECURITY & BUSINESS CONTINUITY

• Ensure Bank premises meet applicable occupational health and safety requirements, fire-safety standards, building codes, municipal laws and other relevant statutory obligations.

ADMINISTRATIVE & CORPORATE SUPPORT

• Establish clear service-request channels, ownership and escalation timelines to address requests and complaints from internal stakeholders efficiently.

ACCOUNTABILITY

• The Divisional Head is accountable for ensuring that the Bank’s physical infrastructure, real estate, general services and administrative support operate reliably, safely, efficiently and cost-effectively, with appropriate controls, measurable service standards and full adherence to applicable laws, regulatory requirements and the Bank’s internal policies. 
   

Preference will be given to candidates with minimum:
    • 15 – 20 years of total working experience.
    • At least 10 years of relevant experience in a Bank.
    • 05-07 years of experience as a Divisional Head or higher role, in the same category.

SVP-I to EVP-I