BOK
SBP-WMS Grievance Cell
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BANKING CONDUCT AND CONSUMER PROTECTION DEPARTMENT

BC & Consumer Protection & Education Window
Please send your complaints against Commercial Banks, Developmental Financial Institutions and Micro Finance Banks directly to State Bank of Pakistan at the following address.

Director:

  • Banking Conduct and Consumer Protection Department,
  • State Bank of Pakistan,
  • I.I. Chundrigar Road,
  • Karachi.

For general Banking Related Complaints:

  • Phone: +92-21-99218148 , +92-21-32453551

>For ECIB related complaints:

  • Phone: +92-21-32453558, +92-21-32453567
  • Fax: +92-21-99212489

BC & CPD Helpdesk:

For pension utility bills related complaints:

  • Phone: +92-21-99221147

eCIB Helpdesk:

For Unclaimed Deposits related queries,

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